My handyman paused the job — what does that mean?

Sometimes work has to stop partway through. The part isn't in the van, the building cuts the water off, a wall turns out to hide something nobody expected. When that happens the handyman puts the job on pause instead of abandoning it or pretending to still be working.

You'll see the order change from In progress to Paused, with two things attached: the reason the handyman gave, and the time the pause started.

What happens to my money

Nothing. A pause does not move a single rupiah.

Your payment stays held in escrow exactly as it was. The price doesn't change, no fee is charged for the pause, and the handyman isn't paid anything for the paused time. If the job later finishes normally, you pay what you agreed. If it doesn't, the usual refund and dispute rules apply — see Refunds and Disputes.

Why you can see the reason

Earlier, a paused job looked identical to a job in progress from the client's side: you'd watch the timer run and have no idea why nothing was happening. Now the reason the handyman typed is shown to you directly. It's their words, not a template.

The clock you see counts from the moment the pause was recorded on our servers — not from when you opened the screen. If the pause started 40 minutes ago, it says 40 minutes.

What you can do while a job is paused

• Message the handyman. The chat stays open. If the reason is "waiting for a part", asking how long is reasonable.
• Wait. Most pauses are short and end with the handyman resuming from their own screen.
• Cancel. The normal cancellation rules apply — a paused job is not a special case. If a penalty would be charged and you think it's unfair, you can appeal it.
• Open a dispute if the pause has gone on unreasonably long and the handyman has stopped replying.

What the handyman sees

They see the same pause and the same clock. Resuming is one tap, and it clears the pause on your screen at the same moment.

What a pause is not

• It is not an extra charge. If someone asks you for money to "unpause" a job, that's outside Solvo — refuse it and contact support.
• It is not a completed job. Don't confirm completion for work that hasn't been done; confirming releases the money.
• It is not an estimate of when they'll be back. We don't ask handymen to predict that, and we won't show you a guessed time. A number we can't stand behind is worse than no number.