Question 1

How does Solvo payment work?

Accepted Answer

Payment is held in escrow at a Bank Indonesia–licensed payment gateway until the job is complete. No money goes to the pro until you confirm.

Question 2

What is the PIN gate?

Accepted Answer

When the pro arrives, they enter a 4-digit PIN you give them visually. No PIN — no work starts. Anti-fraud protection.

Question 3

How are disputes resolved?

Accepted Answer

Open a dispute from the order before you confirm the job. Both sides submit evidence (photos, messages); the Solvo team reviews it and decides: release to the master, refund to you, or a split. The money stays in escrow while it is reviewed.

Question 4

What if the master doesn't show up?

Accepted Answer

You don't lose money — funds stay in escrow, not released to anyone. While no master has been accepted yet you can cancel the order, and the money returns to your Solvo balance.

Question 5

What if the work is wrong or something gets damaged?

Accepted Answer

Don't confirm the job. Open a dispute with photos — the money stays in escrow until it's decided, so the master isn't paid. The Solvo team reviews both sides' evidence and decides.

Question 6

When exactly does my money leave my account?

Accepted Answer

When you order, funds are held in escrow — not sent to the master. Money is only released to the master after you confirm the job is done. For a price range, the unused part is refunded to your Solvo balance after completion.

Question 7

Why is there a 4-digit PIN? (the reason)

Accepted Answer

So no one can claim they 'showed up' and bill you when they didn't. The master can't start the timer or get paid until you hand over the PIN in person — so it proves they're actually at your place, and you control when work begins. It protects you and creates a clear record of the start time for both sides.

Question 8

Why escrow instead of paying the master directly?

Accepted Answer

Because paying directly means your money is gone the instant something goes wrong. Escrow holds the funds with a neutral party (the same idea as rekber / rekening bersama used in Indonesian online shopping) until you confirm the job is done right. The master knows the money is real and waiting; you know it won't release before the work is good. Fair to both sides.

Question 9

Why is the app free for clients? How does Solvo make money?

Accepted Answer

Solvo's commission comes from the master on each completed order — not from you. Clients only pay the bank/payment fee and, if the master requests extra materials mid-job (scope-creep) that you approve. So the price you set is essentially the price you pay.

Question 10

Why verify with a KTP instead of just a selfie?

Accepted Answer

Because a master comes inside your home — the stakes are different from ordering food. A selfie is easy to fake and ties to no one. A KTP links the account to a real government identity, so if something goes wrong there's an actual accountable person, not a WhatsApp number that disappears tomorrow.

Question 11

For a price range, how much is held and paid?

Accepted Answer

Escrow holds the maximum of your range (so it covers the highest case). After the job is finished and you confirm, the unused difference is refunded to your Solvo balance. You don't lose the difference.

Question 12

Can I pay using my Solvo balance?

Accepted Answer

Yes. If you have a balance (for example from a refunded escrow remainder), you can pay an order's escrow straight from it without going through the payment gateway. If your balance isn't enough, that option is disabled automatically.

Question 13

What does it cost the client?

Accepted Answer

App is free. No subscription. Solvo takes its commission from the pro after the job — never from you.

Question 14

How do I verify as a pro?

Accepted Answer

Verification is optional. Without it you can already start: 15% commission, one job a day, jobs up to Rp 200,000. After verification (KTP + selfie video + bank account) the commission is 10% with no such limits.

Question 15

Where and when is Solvo available?

Accepted Answer

We open in Bali and Jakarta first, launching September 2026, then more cities. Pre-register with your email and we'll let you know the moment Solvo opens in your area.

Question 16

What do you do with my email when I pre-register?

Accepted Answer

Only to tell you about launch and account-related news (like early-access bonuses). We don't sell your email, and you can unsubscribe any time via the link in every email.

Frequently Asked Questions