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How Solvo works: escrow, refunds, disputes, penalties, and worker safety. All transparent.

• How does Escrow work on Solvo?

  How does Escrow work on Solvo? Escrow is how Solvo holds your money in a third party account (Midtrans) until the work is done. The handyman only gets paid after you confirm the job was complet

  Last updated: 2026-08-06

• When do I get a refund?

  When do I get a refund? Rewritten 2026 08 06. This page used to list four automatic refunds, a 30% / 80% cancellation capture, and told you that you could withdraw your Solvo balance to a ban

  Last updated: 2026-08-06

• How do I open a dispute?

  How do I open a dispute? If something's wrong with the order — open a dispute through the app , don't wait. Disputes are handled by Solvo's team with evidence from both sides. We do not publish

  Last updated: 2026-08-06

• Penalties and limits — what are they?

  Penalties and limits — what are they? Rewritten 2026 08 06. This page previously published a fee schedule — Rp 5.000 / 15.000 / 25.000 / 50.000 for handymen, 30% / 80% captures for clients —

  Last updated: 2026-08-06

• How to become a handyman on Solvo

  How to become a handyman on Solvo Free to sign up. No monthly fees. You pay a commission only on completed paid orders — 10% once your KTP is verified, 15% before that . The rate is fixed at

  Last updated: 2026-08-06

• Handyman & Yayasan worker safety

  Handyman & Yayasan worker safety Solvo takes handyman safety seriously. We're not just a matchmaking platform — we have concrete tools to protect you in the field. Report button (Lapor) — m

  Last updated: 2026-08-06

• How pricing works on Solvo (Range vs Fixed)

  How pricing works on Solvo You decide the price. Two modes — Range (default) and Fixed. Range mode (default) You set a minimum and a maximum for the job. Masters can bid any price insi

  Last updated: 2026-08-06

• Referral program — earn 2-5% on every order

  Referral program Invite friends. Earn a share of every order they ever complete on Solvo — for life. How much you earn Three tiers based on your lifetime cumulative volume from invitee

  Last updated: 2026-08-06

• My handyman paused the job — what does that mean?

  My handyman paused the job — what does that mean? Sometimes work has to stop partway through. The part isn't in the van, the building cuts the water off, a wall turns out to hide something nobody e

  Last updated: 2026-08-06

• Joining an agency with an invite code

  Joining an agency with an invite code If you work for an agency — a yayasan , a cleaning company, a crew — they can add you to their team on Solvo so they can send you jobs. This page explains how

  Last updated: 2026-08-06