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How Solvo works: escrow, refunds, disputes, penalties, and worker safety. All transparent.

• How does Escrow work on Solvo?

  How does Escrow work on Solvo? Escrow is how Solvo holds your money in a third party account (Midtrans) until the work is done. The handyman only gets paid after you confirm the job was complet

  Last updated: 2026-05-03

• When do I get a refund?

  When do I get a refund? Solvo has a clear refund policy — no hidden rules. Here are the cases where you get refunded. Automatic 100% refund (no claim needed) | Situation | Refund time | |

  Last updated: 2026-05-03

• How do I open a dispute?

  How do I open a dispute? If something's wrong with the order — open a dispute through the app , don't wait. Disputes are handled by Solvo's team within 24 hours, with evidence from both sides.

  Last updated: 2026-05-03

• Penalties and fees — what are they?

  Penalties and fees — what are they? Solvo has a transparent penalty system to maintain quality. Penalties apply to both sides — clients and handymen. The goal isn't to punish, but to encourage

  Last updated: 2026-05-03

• How to become a handyman on Solvo

  How to become a handyman on Solvo Free to sign up. No monthly fees. You only pay 10% commission on completed paid orders . Requirements Indonesian citizen, age ≥ 18 Valid KTP (Indonesia

  Last updated: 2026-05-03

• Handyman & Yayasan worker safety

  Handyman & Yayasan worker safety Solvo takes handyman safety seriously. We're not just a matchmaking platform — we have concrete tools to protect you in the field. Report button (Lapor) — m

  Last updated: 2026-05-03

• How pricing works on Solvo (Range vs Fixed)

  How pricing works on Solvo You decide the price. Two modes — Range (default) and Fixed. Range mode (default) You set a minimum and a maximum for the job. Masters can bid any price insi

  Last updated: 2026-05-10

• Referral program — earn 2-5% on every order

  Referral program Invite friends. Earn a share of every order they ever complete on Solvo — for life. How much you earn Three tiers based on your lifetime cumulative volume from invitee

  Last updated: 2026-05-10

• My handyman paused the job — what does that mean?

  My handyman paused the job — what does that mean? Sometimes work has to stop partway through. The part isn't in the van, the building cuts the water off, a wall turns out to hide something nobody e

  Last updated: 2026-08-06

• Joining an agency with an invite code

  Joining an agency with an invite code If you work for an agency — a yayasan , a cleaning company, a crew — they can add you to their team on Solvo so they can send you jobs. This page explains how

  Last updated: 2026-08-06