Contact & Complaints
Who operates Solvo, how to reach us, and how to file a complaint.
Platform operator
The solvo.id website and the Solvo app are operated by:
- Legal entity
- PT Choza Balibu Family
- Business Identification Number (NIB)
- 2506240060092
- Address
- Jalan Sugriwa No 60, Banjar Padangtegal Kelod, Ubud, Kabupaten Gianyar, Bali, Indonesia
Reach us
- Support and complaints
- support@solvo.id
- Personal data requests
- privacy@solvo.id
- Phone
- +62 813-2849-869
How to file a complaint
- Start in the app: open Support in the Solvo app and tell us what happened.
- Cannot use the app, or the problem is still open? Email your order number and a short description to support@solvo.id.
- If we still have not resolved your complaint, you have the right to take it to the Directorate General of Consumer Protection and Trade Compliance (Direktorat Jenderal Perlindungan Konsumen dan Tertib Niaga, Ditjen PKTN) at the Ministry of Trade of the Republic of Indonesia (Kementerian Perdagangan Republik Indonesia).
The rules that apply to refunds and disputes: Refund Policy · Dispute Rules