Solvo
IDEN

Customer guide

How to order & pay on Solvo

What Solvo is

Solvo is a home-services marketplace in Indonesia: cleaning, AC service, plumbing, electrical and pool care. Customers (locals and expats) order in the Solvo app for Android and iOS, masters bid on the job, and the customer’s payment is held in escrow until the customer confirms the work is done. Ordering and payment happen inside the app; this page shows every step.

Ordering step by step

Screenshots from the Solvo app (English version, test environment).

  1. Step 1

    Create an order

    Pick a service category, describe the problem and add photos if useful.

    Solvo app screen: choose a service category and describe the problem

  2. Step 2

    Set the price

    Set a fixed price, a budget (range), or ask masters for offers. Prices are in Indonesian Rupiah (IDR).

    Solvo app screen: fixed price Rp 150,000

  3. Step 3

    Checkout: choose a payment method

    Choose how to pay. Before paying you see the breakdown: the amount held in escrow, the bank transaction fee, and the total.

    Solvo checkout screen: payment methods, held in escrow Rp 110,000, bank transaction fee Rp 4,440, pay Rp 114,440

  4. Step 4

    Pay on the payment gateway page

    The payment gateway’s page opens inside the app and shows the virtual account number (or a QR code, e-wallet page or card form). Once the payment is received, the order status updates automatically.

    Payment gateway page inside the Solvo app: BCA virtual account number and total Rp 114,440 (test mode)

  5. Step 5

    Masters bid, you choose

    Masters send offers. On each offer you see whether the master’s identity is verified, their rating, jobs done and price, then accept one offer.

    Solvo live bids screen: an identity-verified master bids Rp 90,000, Accept button

  6. Step 6

    Job done, you confirm, the master is paid

    When the work is finished you confirm it in the app. Only then is the money released to the master; any amount held above the price goes back to your Solvo balance.

    Completed order details in Solvo: status timeline and payment breakdown, total paid Rp 114,440

Payment methods and fees

Methods offered on the in-app checkout screen:

  • BCA virtual account (payable from any bank)
  • QRIS — scan with any e-wallet or mobile banking app (GoPay, OVO, DANA and others)
  • GoPay
  • Cash at Alfamart stores
  • Credit / debit card: Visa, Mastercard, JCB (with 3-D Secure)
  • Solvo balance (when sufficient)
  • All amounts are in Indonesian Rupiah (IDR).
  • The customer pays the job price plus the bank / payment-gateway transaction fee. The fee is shown before you pay — in the screenshot above: Rp 4,440 for a virtual account.
  • The money is held in escrow until you confirm the job is done; the master cannot touch it before that.
  • Solvo’s commission of 10% (verified master) or 15% (unverified master) is deducted from the master’s payout, not charged to the customer.
  • Payments are processed by a Bank Indonesia–licensed payment gateway.

Price ranges

Cleaning
Rp 75,000 – Rp 300,000
AC repair
Rp 150,000 – Rp 800,000
Plumbing
Rp 120,000 – Rp 1,500,000
Electrical
Rp 130,000 – Rp 1,200,000
Pool
Rp 200,000 – Rp 600,000

Indicative price ranges per category. Full details on Services.

Cancellation & refunds

If an order is cancelled or something goes wrong with the job, the escrowed money is refunded under these rules: Refund Policy · Dispute Rules

Get the app

The Solvo app for Android and iOS is currently in closed testing and not yet publicly listed on the App Store or Google Play. For a test account, email support@solvo.id.

Operator

Legal entity
PT Choza Balibu Family
Business Identification Number (NIB)
2506240060092
Address
Jalan Sugriwa No 60, Banjar Padangtegal Kelod, Ubud, Kabupaten Gianyar, Bali, Indonesia

Contact & Complaints →

How to order & pay on Solvo · Solvo