How does Escrow work on Solvo?

Escrow is how Solvo holds your money in a third-party account (Midtrans) until the work is done. The handyman only gets paid after you confirm the job was completed properly.

How does it work?

You create an order. Solvo collects price quotes from handymen who bid.
You pick a handyman and pay. Your money is held by Midtrans — not transferred to the handyman yet.
The handyman arrives and works. While they're in transit and working, your money stays safe in Midtrans.
You confirm the job is done. Once you tap "Complete" in the app, the money is released to the handyman (90% to them, 10% Solvo commission).
Not satisfied? Open a dispute — Solvo's team decides whether to refund you or pay the handyman. We do not publish a decision deadline, because we do not yet measure one.

Why this is good for you (client)

No need to pay cash on-site — no risk of the handyman running off with cash.
If the work isn't right — you can claim a refund without the handyman holding your money hostage.
Handymen have no access to your bank or card details.

Why this is good for handymen

The handyman knows the money is already there — no risk of clients running off without paying.
The money reaches your Solvo balance the moment the client confirms — or automatically 7 days after you mark the job done, if they never do. Moving it from the Solvo balance to your bank is a separate step you start yourself.
If there's a dispute — Solvo decides, not the client, and both sides' evidence is read (before/after photos, chat).

Common questions

How long is the money held? Maximum 7 days from when the handyman marks the job done. If you don't confirm or open a dispute within 7 days, the money auto-releases to the handyman.

How do refunds work? Open the order → "Open Dispute" → upload photos or video of the problem. A Solvo person reviews it. We do not publish a review deadline, because we do not yet measure one.

What's Solvo's commission? Charged to the handyman, not to you: 10% once they are ID-verified, 15% before that. What you pay on top of the job price is the payment provider's fee, shown on its own line at checkout — see [[pricing]].

Do I get a refund if the order is cancelled? ⚠️ Not automatically. Cancelling does not move the money by itself today — contact support with the order ID and a Solvo person issues the refund. See [[refunds]].

If something goes wrong

Order stuck on "Awaiting confirmation" for more than 7 days → contact support via in-app chat.
Money already released but the job wasn't done → you can still open a dispute within 30 days, but refunds aren't guaranteed.
Scams / handyman asking for cash → report via the "Report" button in chat — we investigate and ban offending handymen.

🔗 Related: [[refunds]] · [[disputes]] · [[penalties]]