How escrow works in plain language

When you pay for a job on Solvo, your money does not go to the master. It goes to a bonded escrow account managed by our PT and held with a Bank Indonesia–licensed payment gateway. The master sees that the job is funded but cannot touch the money until you confirm completion.

When the master arrives, you share a 4-digit PIN. That PIN is the gate. Without it, the master cannot mark the job started, and they cannot get paid. This stops the most common WhatsApp scam — a master who claims to have come, charges, and then disappears.

After the work is done, you have 24 hours to either confirm or open a dispute. Confirm releases the funds; the master gets paid same-day to their linked bank account. Dispute pauses the release and triggers a review by our team within 48 hours.

We deliberately keep this flow simple. The whole point of escrow is that you do not have to think about it.